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Terms and Conditions

Terms and Conditions

Routing: Seller will make carrier selection based on current rates, reliability, and transit schedules. Should the Purchaser request alternate transportation, he thereby assumes all liability for delays and related charges resulting from that carrier selection.
Delays: Seller is not responsible for delays in making delivery or any failure to make delivery due to causes beyond its control including but not limited to acts or regulations of any governmental authority, acts of God, public disorders, fire work stoppage or slowdown, accident, flood, war and national emergency.

Transfer of Title: Title to products shall pass to Purchaser upon Seller's delivery of said products to a carrier at SHIPPING POINT. Such carrier shall be deemed to be acting for Purchaser and the merchandise will be thereafter at Purchaser's risk.

Claims for Loss or Damage in Transit: Purchaser is responsible for inspection of merchandise on receipt from carrier. Loss or damage in transit should be noted on the freight bill and a claim filed by Purchaser against the carrier. Should the Purchaser find concealed loss or damage, he should immediately contact the carrier and initiate a claim procedure. Loss or damage of product does not alleviate Purchaser of payment terms obligation.

Returns of Merchandise: Purchasers wishing to return goods should contact Seller and request a Return Authorization. Only goods specified on this Return Authorization may be returned. Returned goods must be accompanied by a copy of the original invoice and the Return Authorization number. Unauthorized returns will be returned to Purchaser at his expense. Merchandise received after 10 days from date of invoice will be charged a 20% restocking charge. Merchandise is non-returnable after 30 days from date of invoice. Used or damaged merchandise is not returnable. "Special Order" items are non-returnable. Once manufacturer of "Special Order" goods has proceeded to a point that they cannot be halted by Seller, they are not cancelable by Purchaser.

Freight Charge: Purchaser is responsible for all postage, shipping and handling, or freight charges.

Taxes: Purchaser agrees to pay or reimburse Seller for any sales, excise, or other tax levied by any governmental agency, state, or local tariff which is assessed against his purchase of goods or merchandise.

Credit Terms: Our open credit terms are NET 30 DAYS. Unpaid accounts more than 30 days overdue will be placed on a STOP SHIPMENT status until all outstanding balances are paid, at which time the account will be placed on COD or credit card status until good credit can be reestablished. A $25.00 service charge will be assessed on all returned checks. *Pricing does not include GST

Cost of Enforcement: If for any reason it becomes necessary for Seller to initiate any legal proceedings against Purchaser for the purchase price of goods sold hereunder, Seller shall be entitled to recover all costs incurred in connection with such proceedings, including but not limited to reasonable attorneys' fees and court costs.

Limited Warranty: Contact AES Group Australia New Zealand for warranty on individual products.

Limitation of Liability: In no event shall Seller be liable for consequential, incidental, reliance, or special damages including, without limitation, loss of profits or business, injury to any person, damage to any item other than such goods or the equipment sold hereunder, or any other items or goods or equipment sold hereunder, or installation, adjustment, or other expenses that Buyer may incur. This Limited Warranty shall extend only to the Buyer and may not be sold, assigned, conveyed, or otherwise transferred, in whole or in part, by operation of law or otherwise, to any other person, firm, corporation or entity, without Seller's prior written consent.

Errors & Omissions
At AES Group Australia New Zealand, we work hard to offer you the most competitive pricing and accurate product information. Because of the dynamic nature of this industry (e.g. vendor price changes and other variables beyond our control), prices, promotions, versions and availability advertised are subject to change without prior notice. Please be assured of our every effort to ensure accuracy; however specifications, features, documents and graphics published may contain technical inaccuracies or typographical errors. AES Group makes no representations about the suitability of this information; it is provided "as is" without warranty of any kind. If an error is made or a product is listed at an incorrect price, AES Group shall maintain the right to refuse or cancel any orders placed. If the order has been confirmed and charged to your credit card, AES Group shall immediately issue a refund.