Loading... Please wait...
  • My Account 

Currency Displayed in

Equipment Service

Equipment Service

AES Group Service Information
In today’s challenging environment, where business life is more complex than ever before, you need reliable products that are easy-to-use, and support you can depend on. 

Having a problem with equipment you depend apon can be an unpleasant and frustrating experience. As the only experiencced and qualified CrystalBlast & Ikonics service agent, we are here to help resolve any technical problems. 

What do I do if I have a problem?
Should you experience a problem with any product from AES Group you have serveral options. These include:

  • Visit maufactures extensive knowledgebase for a quick answer.
  • Refer to the troubleshooting section of your products manual.
  • Email Tech Support at: [email protected]


All AES Group products are guaranteed to be free of defective parts and manufacturing for a period of one (1) year from the purchase of the product. Some of our products carry a two (2) year manufactures warranty. We also offer extended waranties available on request.

NOTE: The use of third party consumables may result in your warranty or contract being void.

We stock most parts in our Brisbane warehouse with a wide range being available for immediate delivery for both current and older products. We supply parts for many years from the end of the production of a model but spares are generally available for far longer periods or an upgrade path is also available. We also have a extensive network of global affiliates when that hard to find "bit" is required.