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Shipping Policy

Shipping Policy

AES Group Products:
Stocked products are shipped the same or following business day via Fastway Couriers & Toll Ipec (guaranteed one - five day service*) if your order is received by 10:00 a.m.

We offer free courier delivery anywhere in Australia for the most popular products; over $200 and 5kgs or less. Otherwise we have great rates for all other deliveries which can be selected at check out. All orders over $200 and 5kgs or less are delivered to capital cities and major reginal cities with no freight charge with Fastway Couriers and where cost effective StarTrack Express. Sometimes it's worth picking up another product to save the delivery cost! Some small items may be sent 'Express Post' instead.

International orders are shipped 'Express Post International' with Australia Post. Reliable delivery within 3 to 7 business days between metropolitan areas of major cities.* Extra Cover (formaly Insurance) is recommended with a value limit of $5000.00 We also ship via Toll Ipec International Express with 'Track & Trace' capability and the most efficient delivery service to New Zeland.

Stocked sandcarving, proccessing or engraving equipment is shipped within two days of order receipt. Equipment is shipped by most economical ground service. You will be notified of approximate lead-time if engraving equipment is out of stock. Due to new postal regulations, some orders will not be able to ship to post office boxes and residential address's. Remote Area Delivery (RMD) will incur a $25.00 + GST fee. Re-Delivery (RED) will incur a $20.00 + GST fee.

For expedited shipments or to request another carrier, please Call 07/3261 9427.

Office Hours:
Open from 8:30 a.m. to 4:30 p.m. Monday to Friday.