Equipment Service

AES Group Service Information
In today’s challenging environment, where business life is more complex than ever before, you need reliable products that are easy-to-use, and support you can depend on. 

Having a problem with equipment you depend apon can be an unpleasant and frustrating experience. As the only experiencced and qualified CrystalBlast & Ikonics service agent, we are here to help resolve any technical problems. 

What do I do if I have a problem?
Should you experience a problem with any product from AES Group you have serveral options. These include:

• Visit maufactures extensive knowledgebase for a quick answer.
• Refer to the troubleshooting section of your products manual.
• Email Tech Support at: tech@aes-group.com.au

Warranties 
All AES Group products are guaranteed to be free of defective parts and manufacturing for a period of one (1) year from the purchase of the product. Some of our products carry a two (2) year manufactures warranty. We also offer extended waranties available on request.

NOTE: The use of third party consumables may result in your warranty or contract being void.

Parts
We stock most parts in our Brisbane warehouse with a wide range being available for immediate delivery for both current and older products. We supply parts for many years from the end of the production of a model but spares are generally available for far longer periods or an upgrade path is also available. We also have a extensive network of global affiliates when that hard to find "bit" is required.